Retail
Retail Solutions
Unify feedback from every store and screen so you always know why shoppers come back — or don’t.
Retail challenges
What’s costing you shoppers
High return rates
Without knowing why, returns quietly erode margin on every order.
Customer churn
Shoppers leave quietly — most never tell you why before they go.
Feedback not actionable
Scores pile up in a spreadsheet nobody has time to turn into a fix.
e-satisfaction for retail
Every store, every channel, one picture
In-store and online, side by side
Collect at checkout, after delivery, or mid-browse — every touchpoint feeds one dashboard, so a dip in one store or channel never hides behind a healthy average.
Returns, explained
Metis AI clusters open answers by SKU and reason, so a spike in returns points straight at fit, sizing, or a specific product line — not a mystery.
Built for retail
Key features for retail teams
In-store feedback
QR and receipt-linked surveys, right at the point of purchase.
Real-time satisfaction tracking
Store-level NPS and CSAT that update as the day happens.
Inventory-linked insights
Connect feedback to SKUs and stock, so product decisions have evidence.
Customer loyalty programs
Spot your promoters early and route them into retention and rewards.
Proof, not promises
Retail results that speak for themselves
30%
reduction in returns
500+
retail businesses trust us
15m
customer insights collected
Proof
Retailers already seeing results
“After using e-satisfaction for 1 year, I must admit that it is a necessary part of our e-life.”
Mr. Stefanos Falkonakis
E-commerce Manager
“We identified the factors causing 70% of our negative reviews and turned that insight into an action plan that improved our Net Promoter Score.”
Customer Experience Team
Cosmossport
Transform your retail customer experience
See what your own store data says — no commitment required.