About Us
We exist to unlock customer potential
Our founding team came from Consumer Research, Marketing, and academia, sharing one belief: behind every transaction is a human being who thinks, feels, and wants to be respected.
Our mission & values
Make every business customer centric — ask and listen first, then act on it.
Credibility in our word
We develop trustworthy and proven methods of grabbing and leveraging our customers’ feeling.
Passion for humanity
We do whatever it takes to make the customers of our clients — and our people — happy.
Evolution continuously
We thrive to seek excellence, never settle, and surpass our limits of knowledge and imagination.
Our journey
From one idea to 500+ businesses
We believe the biggest asset of any company is the opinion of its customers — and the biggest opportunity is doing something with it. That belief is how e-satisfaction was born.
-
2014
Founded by a team from Consumer Research, Marketing, and academia — and named Winner of the Hellenic Entrepreneurship Award.
-
2016
Gold Winner at the Evolution Awards for new research tools and methodologies.
-
2017
A second Gold Win at the Evolution Awards, and 500+ businesses now on board.
-
2023
Introduced Metis AI, our AI-powered insights engine.
-
2026
Serving retail, automotive, banking, and healthcare across Europe.
Trust & recognition
Trusted by 500+ businesses across Europe
